Frequently Asked Questions

Family Portrait in Front Yard

Frequently Asked Questions

Our FAQs should have the answers to most if not all questions you may have.

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The installation can only be completed by one of the Warm Homes Hub heating engineers.

The survey takes approximately 2 hours.

It usually takes between 4-6 weeks to reach the installation stage. If you require a new gas connection then this process can take up to 3 months as we will need to apply to carry out works with the Highways Agency.

E.ONs’ team of heating engineers complete the install. The engineers are Gas Safe registered. All engineers will carry ID badges with them.

Warm Homes Hub Frequently Asked Questions

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0115 985 3000

Lines are open Mondays to Fridays between 9:00am and 5:30pm.