Frequently Asked Questions

Family Portrait in Front Yard

Frequently Asked Questions

Our FAQs should have the answers to most if not all questions you may have.

Simply select the right category and we’ll present you with the FAQs for that selection.

NEP currently runs two separate schemes as a complement to the HHCRO Boiler Replacement Scheme; the Boiler Health Check, where you can book in a free or subsidised service of your boiler, and the Boiler Scrappage Scheme where you can receive a £400 voucher when replacing your boiler. Both of these schemes are subject to survey, availability and eligibility.

There is also help available through a Health through Warmth scheme. To qualify for that scheme you need to be a homeowner with a long-term health condition made worse by living in a cold home and your heating has to be broken. Your income has to be less than £26,000 if you’re a single household or £32,000 if you are a couple household. Any savings in the bank need to be less than £8,000.

Warm Homes Hub Frequently Asked Questions

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