Frequently Asked Questions

Family Portrait in Front Yard

Frequently Asked Questions

Our FAQs should have the answers to most if not all questions you may have.

Simply select the right category and we’ll present you with the FAQs for that selection.

Get in touch, as we may be able to connect you & your street to the gas mains through the Warm Homes Hub Community Scheme. Read more about what the Community Scheme is, what the cost is of connecting your street to gas and why 50% of the street will have to register their interest.

Warm Homes Hub Frequently Asked Questions

Can’t find the answer?

You can send us a message using our online contact form or give us a call.

0115 985 3000

Lines are open Mondays to Fridays between 9:00am and 5:30pm.