Frequently Asked Questions
Our FAQs should have the answers to most if not all questions you may have.
Simply select the right category and we’ll present you with the FAQs for that selection.
Nottingham City & Nottinghamshire households can benefit from the Warm Homes Hub scheme by being connected to the gas network for FREE. Additionally, through the scheme, eligible residents can also benefit from the 1st time central heating and/or insulation measures.
Please note that in order to progress, we would need 50% of your street to register their interest in a gas connection.
If at least 50% of residents on your street register their interest, we will be able to connect you to gas for free.
If you would also like to benefit from our offer of free 1st time central heating and/or insulation, we will have to check your eligibility criteria.
Can’t find the answer?
You can send us a message using our online contact form or give us a call.
0115 985 3000
Lines are open Mondays to Fridays between 9:00am and 5:30pm.