Frequently Asked Questions


Frequently Asked Questions

Our FAQs should have the answers to most if not all questions you may have.

Simply select the right category and we’ll present you with the FAQs for that selection.


Nottingham City & Nottinghamshire households can benefit from the Warm Homes Hub scheme by being connected to the gas network for FREE. Additionally, through the scheme, eligible residents can also benefit from the 1st time central heating and/or insulation measures.

Please note that in order to progress, we would need 50% of your street to register their interest in a gas connection.

If at least 50% of residents on your street register their interest, we will be able to connect you to gas for free.

If you would also like to benefit from our offer of free 1st time central heating and/or insulation, we will have to check your eligibility criteria.

Extending the gas main is complicated and expensive work. To ensure we can do this for free we need to be able to demonstrate a high number of property connections. We encourage you to speak with your neighbours and apply together.

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Warm Homes Hub Frequently Asked Questions

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0115 985 3000

Lines are open Mondays to Fridays between 9:00am and 5:30pm.