Frequently Asked Questions

Family Portrait in Front Yard

Frequently Asked Questions

Our FAQs should have the answers to most if not all questions you may have.

Simply select the right category and we’ll present you with the FAQs for that selection.

c Expand All C Collapse All


We can connect your home to the gas mains however this type of heating means that you will not qualify for 1st time central heating.


Nottingham City & Nottinghamshire households can benefit from the Warm Homes Hub scheme by being connected to the gas network for FREE. Additionally, through the scheme, eligible residents can also benefit from the 1st time central heating and/or insulation measures.

Please note that in order to progress, we would need 50% of your street to register their interest in a gas connection.


If at least 50% of residents on your street register their interest, we will be able to connect you to gas for free. The works are free as they are funded jointly between the Warm Homes Fund and E.ON.

If you would also like to benefit from our offer of free 1st time central heating and/or insulation, we will have to check whether you fit our eligibility criteria.

Only Private Landlords are required to pay a contribution of just £500 towards the install. Get in touch to receive the Landlord Information pack.


1. Register your interest:

Call 0115 985 3000, or

Apply online at, or

Visit our Roadshows.

2. After at least 50% of your street expresses interest, Cadent will:

  • connect your street to gas,
  • make the individual connection to your property and
  • fit a gas meter box.  

When finished, you can give us a call and we will help you to choose an energy supplier. If you are not currently interested in having 1st time central heating or do not qualify for it through our scheme, you can leave the gas capped off.

3. We will check your eligibility for the free 1st time central heating. If you qualify, E.ON will survey your home, explain and agree where the location of the new boiler and radiators. You will also need to sign T&Cs and decide on the position of your gas meter at this stage. 4. E.ON will return to your property and fit your new central heating system which includes an A rated gas combi boiler and radiators. They will show you how to use the new system, and the heating controls.


Extending the gas main is complicated and expensive work. To ensure we can do this for free we need to be able to demonstrate a high number of property connections. We encourage you to speak with your neighbours and apply together.


No, Cadent will work in phases, starting in one area and working around the Estate in order to minimize disruption to your community.

Warm Homes Hub Frequently Asked Questions

Can’t find the answer?

You can send us a message using our online contact form or give us a call.

0115 985 3000

Lines are open Mondays to Fridays between 9:00am and 5:30pm.