Frequently Asked Questions

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Frequently Asked Questions

Our FAQs should have the answers to most if not all questions you may have.

Simply select the right category and we’ll present you with the FAQs for that selection.

BOILER REPLACEMENT

If you are unable to afford a repair of your heating, we may be able to help you through the Warm Homes Hub Crisis Support. Call us on 0115 985 3000 and a member of our team will go through the eligibility criteria with you.

Alternatively, we can check your eligibility for our boiler replacement scheme. Depending on your circumstances you may be qualify for a free boiler or you may need to contribute towards the cost. See “Is there any other help available if I do not fulfil the HHCRO eligibility criteria?” for more information.

You cannot apply for a new central heating system. Warm Homes Hub Crisis Support may be able to help you if you are unable to afford a repair, or offer a short term loan of heaters.

Alternatively, you can apply for a boiler upgrade. See “Is there any other help available if I do not fulfil the HHCRO eligibility criteria?” for more information.

These services are subject to survey, availability and eligibility.

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Warm Homes Hub Frequently Asked Questions

Can’t find the answer?

You can send us a message using our online contact form or give us a call.

0115 985 3000

Lines are open Mondays to Fridays between 9:00am and 5:30pm.