Frequently Asked Questions
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1st TIME CENTRAL HEATING
You can get a warmer home in 3 easy steps. Please note that scheme usually takes between 6-8 weeks to reach the installation stage.
- Application and eligibility check: Application to the scheme can be completed online or by phone 0115 985 3000 . If you are eligible your details will be referred to E.ON. Online applications will be followed by a phone call within 48 hours to complete the full assessment and gain your consent to proceed.
- Home Survey: The survey is completed by a Gas Safe registered engineer and takes approximately 1.5 hours.
- Installation: An A’ rated boiler will be installed along with a radiator in every habitable room e.g., bedrooms, bathroom, hallway, kitchen. The install will be completed in just 1 day by E.ONs’ team of heating engineers. The engineers are Gas Safe registered. The boiler comes with a 2 year warranty from the manufacturer and a 1 year works warranty from E.ON.
No, we are only able to install a central heating system where if there is not currently one installed in your home. Help might be available to you through other schemes – see the question ‘Is there any other help available if I do not fulfil the HHCRO eligibility criteria?’
We will require access to your property to carry out your home survey and install your heating system. The home survey will take around 2 hours to complete and you will be advised then if you need to move any furniture whilst the install is taking place. The install will be completed within a day unless there are additional complications where it may take two days but we will advise you of this beforehand. All other work, including gas connection and meter install can be done outside the property.
No. The gas connection is made with limited disturbance to the outside of your property and any holes dug will be replaced and made good. The central heating install will require pipes to be fed around your property but this will be discussed with you at survey. We do occasionally have to lift carpets to install pipework but this will be put back as found.
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0115 985 3000
Lines are open Mondays to Fridays between 9:00am and 5:30pm.