Frequently Asked Questions


Frequently Asked Questions

Our FAQs should have the answers to most if not all questions you may have.

Simply select the right category and we’ll present you with the FAQs for that selection.


You can get a warmer home in 3 easy steps. Please note that scheme usually takes between 6-8 weeks to reach the installation stage. 

  1. Application and eligibility check: Application to the scheme can be completed online or by phone 0115 985 3000 .  If you are eligible your details will be referred to E.ON. Online applications will be followed by a phone call within 48 hours to complete the full assessment and gain your consent to proceed.
  2. Home Survey: The survey is completed by a Gas Safe registered engineer and takes approximately 1.5 hours.
  3. Installation: An A’ rated boiler will be installed along with a radiator in every habitable room e.g., bedrooms, bathroom, hallway, kitchen. The install will be completed in just 1 day by E.ONs’ team of heating engineers. The engineers are Gas Safe registered. The boiler comes with a 2 year warranty from the manufacturer and a 1 year works warranty from E.ON.

No, we are only able to install a central heating system where if there is not currently one installed in your home. Help might be available to you through other schemes – see the question ‘Is there any other help available if I do not fulfil the HHCRO eligibility criteria?’

Yes you can if you are eligible. Call us on 0115 985 3000 or apply online so that we can make arrangements for your home survey.

Yes, households heated by solid fuel fire, electric storage heater, electric panel heaters, gas room heaters or a gas fire are encouraged to apply so that we can check your eligibility for a free 1st time gas central heating system.

Due to the current cost of renewable heating technologies, it could be up to 30 years before these are affordable for all and mains gas is cheaper than electricity and LPG.

We will require access to your home to complete the home survey and install your heating system. The home survey will be up to 2 hours to complete and you will be advised if any furniture needs to be moved prior to the install. The install will be completed within a day unless there are additional complications. We will advise you of this beforehand. The gas connection and meter install will be done outside the property.

This gas meter is installed before the central heating so you will need to choose a gas supplier. Residents that choose E.ON will have the meter install and managed by them. If you choose another supplier you will need to inform us of the planned meter install date so we can coordinate the install of the central heating to limit the days you pay a standing charge without being able to benefit from the supply of gas for your heating system.

No. The gas connection is made with limited disturbance to the outside of your home and any holes dug will be replaced and made good. The central heating install will require pipes to installed in your home and may require carpets to be lifted. This will be discussed at the survey.

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Warm Homes Hub Frequently Asked Questions

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You can send us a message using our online contact form or give us a call.

0115 985 3000

Lines are open Mondays to Fridays between 9:00am and 5:30pm.