Frequently Asked Questions
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2. 1st TIME CENTRAL HEATING
You can get a warmer home in 3 easy steps. Please note that scheme usually takes between 6-8 weeks to reach the installation stage.
- Application and eligibility check: Application to the scheme can be completed online or by phone 0115 985 3000 . If you are eligible your details will be referred to E.ON. Online applications will be followed by a phone call within 48 hours to complete the full assessment and gain your consent to proceed.
- Home Survey: The survey is completed by a Gas Safe registered engineer and takes approximately 1.5 hours.
- Installation: An A’ rated boiler will be installed along with a radiator in every habitable room e.g., bedrooms, bathroom, hallway, kitchen. The install will be completed in just 1 day by E.ONs’ team of heating engineers. The engineers are Gas Safe registered. The boiler comes with a 2 year warranty from the manufacturer and a 1 year works warranty from E.ON.
No, we are only able to install a central heating system where if there is not currently one installed in your home. Help might be available to you through other schemes – see the question ‘Is there any other help available if I do not fulfil the HHCRO eligibility criteria?’
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0115 985 3000
Lines are open Mondays to Fridays between 9:00am and 5:30pm.